Frequently Asked Questions

No appointment needed! Feel free to drop in during opening hours and explore our range at your own pace. Whether you know exactly what you're looking for or you're starting from scratch, we're happy to help.

The earlier, the better.

We often see customers leave tile selections until the last minute, which can make the process feel rushed and stressful. Visiting the showroom early gives you time to explore your options, take samples home and make confident decisions without the pressure of looming deadlines.

It really depends on your project. Some customers are in and out within a few minutes, while others spend a couple of hours comparing options and planning their renovation. We'd recommend allowing plenty of time if you're selecting tiles for multiple areas.

Yes! We encourage customers to see tiles in their own space before making a final decision. Depending on the size, availability and popularity of the product, a deposit may be required for some samples.

Photos of your space, inspiration images, measurements, paint colours, cabinetry samples and benchtop samples can all help make your visit more productive.

Absolutely. Helping customers find the right tile is one of our favourite parts of the job. Whether you're renovating a bathroom, building a new home or updating an outdoor area, we're happy to help guide your selections.

Porcelain tiles are generally denser, more durable and less porous than ceramic tiles. They're suitable for a wider range of applications, including many floor and outdoor installations.

If you provide measurements or plans, we'll happily help calculate quantities. We generally recommend allowing around 10% extra for cuts, wastage and future repairs.

Most tiles are ordered from our suppliers once purchased. However, we keep a large range of installation products and trade materials in stock.

Yes. Slight variations between batches are normal within the tile industry. For this reason, we recommend ordering all required material at the same time.

Absolutely. Grout colour can dramatically change the finished look of a tiled surface. Whether you're after a seamless appearance or a high-contrast design, we can help you compare options.

Both have their advantages. Cement grouts are the most commonly used and are suitable for many residential applications. Epoxy grouts offer increased stain and chemical resistance but may not be necessary for every project. We're happy to help determine which option is best for your application.

Yes. We stock a wide range of installation products including adhesives, grout, waterproofing systems, levelling systems, trims, sealers, cleaners and other tiling accessories. If you're unsure what you'll need for your project, our team is happy to help.

Absolutely. Choosing the right adhesive, grout and waterproofing products is just as important as choosing the right tile. Our team can recommend products based on your tile selection and project requirements.

Yes. Delivery is available for most orders. Costs vary depending on your location, the size of the order and the number of pallets required.

Yes. Orders can usually be collected from our store. In some cases, collection may also be arranged directly from the supplier if required urgently.

Lead times vary depending on the product and supplier availability. Our team will provide an estimated timeframe when placing your order.

Yes. We offer trade pricing to eligible industry professionals including tilers, builders and designers.

Simply speak with our team in-store or contact us directly. We'll discuss your business and determine eligibility for trade pricing.

All the time! We regularly work with builders, tilers, designers and developers who refer their clients to our showroom for tile selections.

Return eligibility depends on the supplier and the specific product. Products must generally be unopened, in resaleable condition and meet minimum return requirements. Supplier approval is required for all returns.

Yes. Approved returns are generally subject to a 30% restocking fee, plus any applicable freight charges.

Please inspect your order upon receipt and contact us as soon as possible if anything is damaged, defective or incorrect. We'll work with you and the supplier to resolve the issue.