A: Absolutely! We welcome you to our Gregory Hills showroom, where you can explore our complete range of products firsthand. This gives you the opportunity to see, feel, and assess the quality and variety of our tiles, stone, pavers, and accessories before making a purchase.
Q: Do you provide quotes online?
A: Yes, we do! Simply send us an email with the code of the tile you wish to purchase, along with the square metre amount for a more accurate quote. If the square metre amount isn't provided, we will prepare a quote based on one square metre of the requested tile. You can also reach us for quotes over the phone or via our social media platforms, and we will respond promptly.
Q: Do you offer installation services?
A: While we don’t provide direct installation services, we understand that a quality installation is just as important as selecting the right product. That’s why we supply you with contact details for a network of trusted tilers. These professionals have a proven track record and can ensure your tiles and flooring are installed to the highest standards, giving you peace of mind throughout the process.
Q: Can I purchase tiles online?
A: At this time, we do not offer a direct online ordering system. However, you can easily place an order over the phone if that is more convenient for you. We highly recommend visiting our showroom in person. This way, you can view our full range of products, receive personalised advice, and make an informed decision about your purchase.
Q: Do your products come with warranties?
A: Yes, all the products we offer are backed by warranties provided by our trusted suppliers. The length and specifics of these warranties vary depending on the product. This means you can shop knowing that your purchase is protected and that we stand behind the quality of the products we offer.
Q: Are product samples available?
A: Definitely! We believe that seeing is believing, so we offer complimentary product samples. These samples allow you to experience the color, texture, and quality of our materials in your own space before making a final decision, ensuring you’re completely satisfied with your choice.
Q: What is your return policy?
A: Our return policy is managed by our suppliers to ensure consistency and fairness. Generally, we accept returns on a minimum of three boxes within seven days of purchase. Please note that any returns will incur a 30% handling fee plus applicable freight charges. Additionally, returns are not available for sale or special order items. We recommend contacting us or referring to our detailed policy for any further questions regarding returns.
Q: Do you provide design advice or project assistance?
A: Yes, we’re here to help every step of the way. We offer a complimentary style consultation where our experts work with you to understand your design vision, assess your space, and recommend the ideal tile options for your project. Beyond tile selection, we provide ongoing guidance and tips to ensure your project comes together exactly as you envision, combining style, function, and practicality.